LIPOELASTIC return policy
We offer a guarantee that if you're in any way dissatisfied with the goods you have ordered, we will refund you for the items returned to us. We advise you to try the garment on to ensure correct sizing. Please make sure that you are not wearing any make up, perfume or body lotion when trying garments on. Please note that we are not refunding the transportation costs, but only product purchase price. You will bear the full cost of the return postage.
Return unwanted products to us within 14 days from the receipt of goods.
How to return good(s)?
Due to the medical nature of our products, and for health and safety reasons, any garments worn post-surgery cannot be returned. Do not send used garments as we are not obliged to accept these items and those will be sent back to you.
Returned products must be:
- In their original condition - not damaged, altered, worn, washed, or dry cleaned
- Folded and in original product packaging
Process of return:
- Complete LIPOELASTIC return label form provided with products; should this not be available, please contact use the online. Without completed return label form enclosed, we will not be able to identify the order. By means of completing the return form it will make the process of refunding goods smoother and more efficient.
- Use the return label and post the product(s) to us - you will bear the cost of the return postage.
- Upon receipt of the return we will:
a. Check the returned product(s) to ensure that they meet the required conditions as above.
b. If so, we will issue a refund within a maximum of 14 days from receiving the return.
Please return the products to:
17 Hanover Square
When do you get your money back?
Once returned products have been received, we will then issue a refund within 14 days from the date of receipt of postage. Please note that we are not obliged in any way to issue a refund before the goods have been returned or evidence of goods being returned has been provided.
We will refund you the money by the same method as we have received them.